Responsible Gaming — Play Within Your Limits

bv698 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gaming should be a form of entertainment, not a source of financial stress. This page outlines the tools and support available to help you stay in control.


Our Commitment to Responsible Gaming

At bv698, we believe that gambling should always be enjoyed responsibly. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, gaming is a fun and entertaining pastime. However, we also recognise that for a small number of people, gambling can become problematic. That is why bv698 has developed a comprehensive set of responsible gaming policies, tools, and support resources to help every player maintain healthy habits.

bv698 operates on a foundation of player welfare. We actively promote responsible gaming practices, enforce strict age verification to keep minors away from the platform, and provide a suite of practical tools that allow players to set boundaries on their own gambling activity. If at any point gambling stops feeling like fun and starts feeling like a problem, bv698's support team is available around the clock to help you take action immediately.


Age Restriction — 21+ Only

🔞 21+ Only

bv698 strictly prohibits access to the platform by anyone under the age of 21. This is not merely a policy requirement — it is a firm commitment to protecting young people in Bangladesh from the potential harms of gambling. All new accounts are subject to age verification at the point of registration, and additional verification checks may be carried out at any time during the account lifecycle.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed the bv698 platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and return any funds. We also recommend the use of parental control software on shared devices to prevent access to gambling websites by children and young people under 21.


Player Protection Tools

bv698 provides the following tools to help you manage your gaming activity. All tools can be activated by contacting [email protected].

💰
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once set, limits cannot be raised instantly.
⏱️
Session Time Limits
Limit how long you play in a single session. A notification is sent when your session time is approaching its limit.
⏸️
Time-Out Periods
Take a short break from gambling by activating a time-out of 24 hours, 7 days, or 30 days. Your account remains open but betting is paused.
🚫
Self-Exclusion
Exclude yourself from the platform for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed during the exclusion period.
📊
Activity History
Review your full deposit, withdrawal, wagering, and session history at any time from your account dashboard to stay aware of your activity.
🔔
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and your net result for the session, prompting a moment of reflection.

Signs That Gambling May Be a Problem

Gambling is entertaining for most players. However, it is important to recognise early warning signs. If any of the following apply to you, consider using one of the tools above or contacting our support team.

  • ⚠️ You are spending more money on gambling than you originally intended or can comfortably afford.
  • ⚠️ You find yourself gambling for longer periods of time than you planned, regularly losing track of how long a session has lasted.
  • ⚠️ Gambling is causing arguments or tension with family members, friends, or colleagues, or you are concealing your gambling activity from those close to you.
  • ⚠️ You feel restless, irritable, or anxious when you are not gambling, or you use gambling as a way to escape stress, worry, or difficult feelings.
  • ⚠️ You are chasing losses — continuing to gamble in order to recover money that has already been lost, rather than accepting the loss and stopping.
  • ⚠️ You have borrowed money from bKash, Nagad, Rocket, or other sources — or sold personal items — specifically to fund gambling activity.

How to Set a Limit or Exclude Yourself

Activating any of our responsible gaming tools is straightforward. Follow these steps to protect yourself today.

  1. Log in to your bv698 account using the bv698 Login link in the main navigation menu.
  2. Navigate to your account settings or send an email request to [email protected] clearly stating the tool you wish to activate (e.g., "I would like to set a weekly deposit limit of ৳5,000" or "Please activate a 30-day time-out on my account").
  3. Include your registered mobile number in any email request so our support team can verify your identity and process the request promptly.
  4. For self-exclusion requests, specify whether you wish to be excluded for 6 months, 12 months, 5 years, or permanently. All self-exclusion requests are processed within 24 hours of receipt.
  5. Once a limit or exclusion is in place, increases to limits (or reduction of exclusion periods) are subject to a mandatory cooling-off period to ensure decisions are made with clear reflection, not impulse.

Tips for Keeping Gaming Fun

The most effective way to ensure gaming stays enjoyable is to treat it purely as entertainment. Before you start any gaming session, decide in advance how much money and time you are comfortable spending — and stick to those decisions regardless of whether you are winning or losing. Never gamble with money that is needed for essential expenses such as rent, food, utility bills, or school fees for your children.

Avoid gambling when you are tired, stressed, or under the influence of alcohol. These conditions impair judgment and often lead to decisions that would not be made with a clear head. Gaming sessions are best enjoyed when you are relaxed, alert, and in a positive state of mind. If a session is not going well, step away — the games will still be there tomorrow.

Remember that all casino games, slots, and sports betting outcomes are determined by chance. There is no strategy, system, or pattern that guarantees a win. Losses are a normal and expected part of gaming. Never view gambling as a reliable source of income or a way to solve financial problems. bv698 is designed to be entertaining — and with responsible habits, it can stay that way for a long time.


Get Help When You Need It

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait — reach out for support immediately. bv698's team is available 24 hours a day, seven days a week. Asking for help is a sign of strength, not weakness.

bv698 Responsible Gaming Support

Our dedicated support team can activate any of the self-protection tools listed on this page, help you review your account activity, process a self-exclusion request, or simply talk through your concerns in a non-judgmental, confidential manner.

Email us at: [email protected]

We will respond within 24 hours. For urgent self-exclusion requests, include the words "URGENT SELF-EXCLUSION" in your subject line and we will process your request as a priority within a maximum of 2 hours during operating hours (Bangladesh Standard Time, UTC+6).


Enjoy bv698 Responsibly

Ready to play within your limits? Explore bv698's full game library or visit our FAQ for answers to common questions. Remember: 21+ only, play for fun.

Explore bv698 Casino Visit our FAQ

For players aged 21 and above only. Please gamble responsibly.